New client service agreement

Fill this out once and we'll have everything we need to schedule your test, file your report with the water district once payment clears, and bill the right person.

01

Service address

Where the backflow assembly is located. If you have multiple properties, submit one form per address.

Enter the property or business name.
Enter the street address.
Enter the city.
Enter a 5-digit ZIP.
The more you tell us here, the less likely we are to need a second trip.
02

Primary contact

The person we call to schedule and to reach on the day of the test.

Enter a name.
Enter a 10-digit phone number.
Enter a valid email address.
03

Secondary contact

Optional. A backup number saves a trip when the primary contact is unreachable.

Enter a 10-digit phone number or leave blank.
Enter a valid email address or leave blank.
04

Billing contact

Where the invoice and the completed test report go.

05

Paperwork

Optional, but it speeds up the first test. Upload last year's test report, your district notice, or a photo of the assembly tag.

Listed on your notice from the water district.
06

Terms of service

Short version: testing means turning your water off and back on, and we bill for time we spend waiting on things outside our control.

1Scope of work

Backflow Testers ("the Contractor") performs annual backflow prevention assembly testing as required by your water purveyor. Completed test reports are submitted to that agency after payment clears — see section 8. Repairs, part replacement, and reinspection are quoted and authorized separately in writing.

2Water shutoff during testing

Testing requires closing and reopening the assembly's shutoff valves. Water service to the property will be interrupted for the duration of the test. You are responsible for notifying tenants, occupants, and anyone operating water-dependent equipment before the scheduled visit.

3Limitation of liability

Operating valves on existing plumbing can expose pre-existing wear — worn packing, corroded seats, brittle fittings, and aging shutoffs that were already at the end of their service life. The Contractor is not liable for damage, leaks, valve failure, or loss of water service arising from the normal scope of backflow testing, including shutting water on and off. Any failure we find is reported to you immediately and quoted as a separate repair.

4Locks and site access

If onsite keys are not available when the technician arrives, we may cut an existing lock to reach the assembly and replace it with a new lock at cost — $10 per lock. Replacement keys are left with your primary contact.

5Tamper switches

Assemblies with supervised (tamper) switches must be placed on test with your monitoring company before the technician arrives. If the technician has to wait on site for the switch to be disarmed, wait time is billed at $75 per hour, prorated in 15-minute increments.

6Access and site conditions

The assembly must be reachable and clear of storage, landscaping, and parked vehicles. If we cannot access the assembly and have to return, a return trip is billed at $175.

7Scheduling and cancellation

We confirm the appointment window with your primary contact in advance. Cancellations made less than 24 hours before the scheduled window are billed as a return trip at $175.

8Payment

Invoices are issued once testing is complete. Payment terms are net 30. A flat fee of 10% of the invoice total is added for each 30-day period the balance remains unpaid beyond net 30.

Test reports are not released to you and are not submitted to your water purveyor until payment is completed. Once payment clears, your copy is provided with the paid invoice and the report is filed with the agency. Compliance deadlines set by your water purveyor remain your responsibility — if payment is delayed past your due date, any resulting late notice, penalty, or enforcement action from the agency is not the Contractor's responsibility.

9Annual renewal

Backflow testing is a recurring annual requirement. With your consent we will contact you ahead of next year's due date to schedule. You can opt out at any time by replying to any message from us.

You'll need to accept the terms before submitting.
07

Signature

Typing your name below acts as your electronic signature on this agreement.

Type your full name to sign.

Signed · A copy is emailed to your primary contact.

Questions before you sign? Reply to the message that brought you here.

Agreement received

We'll reach out to your primary contact within one business day to schedule the test.

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Your copy